In short
Every unit is serial-recorded. Dead on arrival: tell us within 14 days. Workstation and gaming-pro cards: 3-year ShopVRAM warranty. Datacenter products: manufacturer warranty. Sealed units: 14-day return, minus 10% restocking and outbound shipping. This page restates sections 10, 13, 14 and 15 of our Terms of Sale. If they ever differ, the Terms apply.
1. What is covered
| Product | Warranty | Dead on arrival |
|---|---|---|
| Workstation cards (RTX PRO 6000, 5000, 4500 Blackwell) | ShopVRAM 3 years from delivery, where the product page says so, plus the manufacturer warranty | 14 days from delivery |
| Gaming-pro cards (GeForce RTX 5090, 5080) | ShopVRAM 3 years from delivery, where the product page says so, plus the manufacturer warranty | 14 days from delivery |
| Datacenter products (H100, H200, B200, L40S, RTX PRO 6000 Server Edition, HGX, GB300 NVL72) | Manufacturer warranty, passed through to you. Claims go through us. | 14 days from delivery |
| Configured servers | Each GPU keeps the warranty listed above for its type. Other components carry their manufacturer warranty, passed through to you. Claims go through us. | 14 days from delivery |
Under our warranty we repair, replace with the same or an equivalent model, or refund. A DOA unit is replaced, or refunded if no replacement is available.
2. What is not covered
- Damage from cryptocurrency mining.
- Modified, flashed or unofficial BIOS or firmware.
- Physical damage, including bent pins, cracked boards and damaged connectors.
- Liquid damage.
- Removed, altered or unreadable serial or warranty labels.
Warranty service needs the serial number to match our shipping records.
3. How to claim: the RMA process
| Step | You | Us |
|---|---|---|
| 1. Request an RMA | Email [email protected] with subject “RMA”, your order number, the serial number, a short description of the fault and photos of the unit and its labels | We reply within 1 business day with an RMA number and shipping instructions, or questions |
| 2. Ship it | Pack the unit in anti-static packaging and a sturdy box. Write the RMA number on the outside of the box. Do not ship without an RMA number. | For confirmed DOA and warranty defects we pay return shipping |
| 3. Inspection | Nothing to do | We inspect within 5 business days of receiving the unit and email you the result |
| 4. Outcome | Nothing to do | Repair, replace or refund. Datacenter claims follow the manufacturer’s process and timeline, which we manage for you. |
If inspection finds no fault, or an excluded cause, we return the unit at your cost or, if you prefer, recycle it.
4. Returning a unit you do not want
- Sealed, unopened units: return within 14 days of delivery. You get the price back minus a 10% restocking fee and minus the original outbound shipping. You pay return shipping. The factory seal must be intact when we receive it.
- Opened units: only under DOA or warranty.
- Datacenter products and configured servers: sourced or built to order and not returnable, except for defects covered above.
- All returns need an RMA number first, using step 1 above.
- Refunds go to the original payment method after inspection.
5. Consumers in the EU and UK
- You can cancel within 14 days of receiving the goods, without a reason. Email us with your order number and say you are withdrawing.
- Send the goods back within 14 days of telling us. You pay return shipping.
- We refund the price and the standard outbound shipping within 14 days of getting the goods back, or proof you sent them. No restocking fee.
- Handle the goods only as you would in a shop. If you reduce their value, for example by installing and running a card, we may deduct the loss.
- Servers configured to your specification are excluded. Standard cards are not.
- Your statutory rights, including the legal guarantee of conformity, are not affected by anything on this page.
6. Damaged or short in shipping
- If the box looks damaged, note it on the DHL delivery record before signing, or refuse the shipment.
- Inspect every delivery within 5 business days.
- Within those 5 business days, email [email protected] with photos of the outer box, the shipping label, the inner packaging and the unit, plus the serial numbers.
- Keep all packaging until the claim is closed. DHL needs it for the insurance claim.
- Every shipment is insured for its invoice value. Once the claim is confirmed, we replace or refund.